Refund policy
Return & Refund Policy
Last updated: 22.06.2026
⚠️ IMPORTANT INFORMATION BEFORE YOU ORDER
Please read this carefully before placing an order. By placing your order, you acknowledge that you have been informed of and accept the following:
- Bloomville Kids products are shipped directly from our supplier's warehouse in the People's Republic of China.
- Returns must be shipped to our supplier's address in the People's Republic of China at the Customer's expense.
- Return shipping costs are typically $20–$50 USD, depending on carrier and package weight.
- For hygiene and safety reasons, certain items cannot be returned once opened or used (see Section 2).
At Bloomville Kids, we want you and your child to be happy with every purchase. This policy explains how returns, refunds, and product issues are handled.
1. RETURN WINDOW — 30 DAYS
You have 30 days from the date of delivery to request a return. Within this window, contact support@bloomvillekids.com to initiate the return.
2. RETURN CONDITIONS
To be eligible for a return, items must be:
- Unworn, unused, and in original condition;
- Free from signs of wear, washing, stains, or damage;
- In original packaging, with all tags, labels, and inserts attached;
- For toys: unopened with the original sealed packaging intact.
⚠️ For hygiene and child-safety reasons, the following cannot be returned once opened or used: items that come into direct contact with a child's mouth (such as teethers, pacifiers, bottles), and any toy whose safety seal or packaging has been opened. This is standard practice for children's products.
Items that are worn, washed, used, opened, damaged, or missing tags or safety packaging cannot be accepted, unless the item is defective (see Section 6).
3. RETURN ADDRESS — PEOPLE'S REPUBLIC OF CHINA
⚠️ Our supplier's fulfillment warehouse is located in the People's Republic of China. All returns must be shipped to our address in China. You will receive the exact return address by email from our customer service team after your return request is approved.
Please do not ship any product before receiving our written confirmation with the return address and return authorization. Returns sent without prior authorization will not be accepted and will not be refunded.
4. RETURN SHIPPING COSTS
Return shipping costs to our warehouse in China are the responsibility of the Customer, typically $20 to $50 USD. We recommend a carrier with tracking and insurance, as we cannot be held responsible for returns lost or damaged in transit. Any customs duties or fees on the return shipment are also the Customer's responsibility.
5. HOW TO REQUEST A RETURN
1) Email support@bloomvillekids.com within 30 days of delivery with your order number, the reason for return, and photos showing the item's unused condition with original packaging and tags.
2) Our team will review your request and, if approved, send a return authorization form and the China return address within 1–2 business days.
3) Pack the item securely in its original packaging, include the completed return form, and ship via a tracked service to the provided address.
4) Email the tracking number to support@bloomvillekids.com so we can monitor the return.
Returns without prior authorization will not be accepted.
6. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
If you receive a product that is damaged in transit, defective, or different from what you ordered, contact us within 7 days of delivery at support@bloomvillekids.com with your order number, a description of the issue, and clear photos of the product and packaging.
In these cases, a return is generally not required. We will arrange a full refund or replacement at no additional cost.
⚠️ SAFETY CONCERNS: If you believe a product presents a safety hazard, stop using it immediately, keep it out of reach of children, and contact us right away. We take all safety reports seriously.
7. REFUND PROCESSING
Once we receive and inspect the returned product, refunds are processed within 10 business days. Due to international shipping times, the full return cycle may take 4 to 6 weeks. Refunds are issued to the original payment method. Processing time depends on your bank or payment provider.
Please note: original shipping cost is not refunded; return shipping costs are not reimbursed (unless the product was defective, damaged, or incorrect per Section 6).
8. EXCHANGES
We do not offer direct exchanges. For a different size, color, or item, please return the eligible item per this policy and place a new order.
9. ORDER CANCELLATION BEFORE SHIPMENT
Orders can be canceled free of charge as long as the shipment status has not yet changed to "shipped." Email support@bloomvillekids.com as soon as possible.
10. CONTACT
Starc Ecom B.V.
Radarweg 29, 1043 NX Amsterdam, The Netherlands
Email: support@bloomvillekids.com
Phone: +31 970 1028 2590